Further to the government’s announcement on 23rd March, and for the safety of everyone at Mail Order Trees, we have unfortunately taken the decision to close the nursery to the public until further notice.
We will, however, still be fulfilling the outstanding orders where possible to do so and, if we are unable to, we will contact you directly.
Rest assured, it is still possible to place new orders through our website and if we are unable to deliver your order, we will reserve your purchases until normal service is resumed.
Thank you for your understanding and your patience. We send our best wishes to you at this unprecedented time and look forward to opening our doors to you soon.
Here at Mail Order Trees, getting your trees and plants to you quickly and in perfect condition is our top priority. A great feature of our specially designed cardboard boxes is that they are 100% recyclable, which will help to reduce your carbon footprint even further. We have a standard flat rate charge of £7.95 per consignment (including VAT) to England and Wales so the more you buy, the more you save! Prices for Scotland, Grampian, the Highands can be found in the checkout area. Unfortunately we are unable to ship to any other locations aside from these. This means we do not ship to Isle of Wight, Channel Islands, Northern Ireland/Ireland and any Scottish Islands.
Our usual delivery time is up to 7 - 10 working days but due to these unprecedented times and ensuring the safety of everyone at Mail Order Trees, we are currently operating a reduced workforce. We will, as ever, aim to stick to our usual timescale but please be aware that this may not always be possible.
Please take the time to fill out the special instructions box in the checkout area with the details of a neighbour or safe place that your trees can be left. Every effort will be made to make deliveries in this time or on a date requested by you. Mail-Order-Trees cannot be held responsible for delayed deliveries due to factors beyond our control such as Public Holidays or adverse weather conditions which make it impossible to lift bare-rooted trees. In cases such as these, you will be notified.
We can only deliver to physical addresses and not to PO boxes. A complete address including correct postcode must be provided. Incorrect postcodes cause more delays than omitting the postcode altogether. Mail-Order-Trees cannot be held responsible for orders not received if an incorrect address is provided. It will also be necessary to give us details of where to place items should you be out when the delivery arrives. Mail-Order-Trees cannot be responsible for items lost if we have followed your instructions. A contact telephone number can also be very useful to our courier.